Frequently Asked Questions

You can place your order through our website by selecting the food or catering option you require and following the checkout process. For larger or bespoke catering requirements, please contact us directly so we can discuss your requirements.

No. Five Star Catering is currently a collection-only service. All orders must be collected from our designated collection location at the agreed date and time.

Orders can be collected from:

Five Star Catering
 Unit 13 Brineton St, Walsall WS2 9EP

Your collection details will also be provided with your order confirmation.

Your collection date and time will be confirmed when you place your order. Please arrive as close to your agreed collection time as possible.

Yes. Someone else can collect your order on your behalf. Please make sure they have your order details and know the collection arrangements.

Please contact us as soon as possible if you think you will be late.

For food safety and quality reasons, we cannot guarantee the same condition or temperature of food if an order is collected significantly later than the agreed time.

We will always try to accommodate changes where possible. However, changes cannot be guaranteed once preparation has started.

For larger catering orders, please contact us as early as possible if you need to make any changes.

Yes, cancellation requests can be made by contacting us as soon as possible.

Refund eligibility may depend on how much notice we receive and whether preparation or ingredient costs have already been incurred.

Please see our Refund Policy for full details.

Yes. We provide catering for a range of occasions, including family gatherings, parties, celebrations, weddings, corporate events and other special occasions.

For larger events, please contact us in advance so we can discuss your requirements and availability.

We can discuss certain dietary requirements and allergies before your order is placed.

Please make sure you tell us about any allergies or dietary requirements before ordering, so we can advise you appropriately.

Yes. Our kitchen may handle ingredients containing common allergens.

Although we take reasonable precautions, we cannot guarantee that food will be completely free from traces of allergens.

If you have a severe allergy, please contact us before placing your order.

Customers are responsible for transporting their order safely after collection.

We recommend taking the food directly to its destination and following any storage or reheating instructions provided.

This depends on availability and the size of your order.

We recommend ordering as early as possible, particularly for large events, weekends and busy periods.

Available payment methods will be shown during the ordering process or confirmed when arranging your catering order.

Please check your order when collecting it and let us know immediately if anything appears to be missing or incorrect.

We will do our best to resolve the issue as quickly as possible.

Please contact us as soon as possible and explain the issue. Where appropriate, we may ask for photographs or other information so that we can investigate and provide a suitable resolution.

Absolutely. If you have a specific event, guest count or menu requirement, get in touch with us and we can discuss available options.

For larger events, we recommend booking as early as possible to secure your preferred date and allow enough time for planning and preparation.

Smaller orders may be possible with less notice, depending on availability.

If you have a question that isn’t answered here, please get in touch with us:

Five Star Catering
Email

Shahid_khan0344@yahoo.com

Telephone:

 01922 622237

We’re happy to discuss your catering requirements.