Terms & Conditions

Last updated: 29/09/2026

These Terms & Conditions apply to all orders placed with Five Star Catering.

By placing an order with us, you confirm that you have read and agreed to these terms.

1. Orders

All orders are subject to availability and acceptance by Five Star Catering.

An order is confirmed once payment has been received and confirmation has been provided by us.

Please check your order confirmation carefully and contact us as soon as possible if any information is incorrect.

2. Prices

All prices displayed on our website are in GBP (£), unless stated otherwise.

Prices may change from time to time. The price applicable to your order will be the price confirmed at the time of purchase.

3. Payment

Payment must be made using the payment method available at the time of ordering.

Orders may not be prepared or confirmed until the required payment has been received.

4. Collection Only

Five Star Catering is a collection-only service.

Customers are responsible for collecting their orders from our designated collection location at the agreed date and time.

We do not currently provide a delivery service.

5. Food Allergies and Dietary Requirements

Please inform us of any allergies or dietary requirements before placing your order.

Although we take reasonable precautions when preparing food, our kitchen may handle a variety of ingredients and allergens. Therefore, we cannot guarantee that food will be completely free from traces of allergens.

Customers with severe allergies should contact us before ordering so that we can discuss their requirements.

6. Collection Times

Customers should arrive at the agreed collection time.

If you are delayed, please contact us as soon as possible.

For food safety and quality reasons, customers are responsible for the safe transportation and storage of food once the order has been collected.

7. Changes to Orders

Requests to change an order must be made as soon as possible and are subject to availability.

We cannot guarantee that changes can be made after an order has been confirmed, particularly for large catering orders or orders close to the collection date.

8. Cancellation

Cancellation requests should be made as early as possible.

Whether a cancellation is eligible for a refund will depend on how much notice is provided and whether preparation or costs have already been incurred.

Please refer to our Refund Policy for further information.

9. Events Outside Our Control

We will make reasonable efforts to fulfil confirmed orders. However, we cannot be held responsible for delays or inability to fulfil an order caused by circumstances outside our reasonable control, including severe weather, power failures, supplier issues, emergencies or other unforeseen circumstances.

Where appropriate, we will contact affected customers and discuss available options.

10. Website Information

We make reasonable efforts to ensure that information, descriptions and prices displayed on our website are accurate.

Occasionally, information may contain errors or require updating. We reserve the right to correct such errors.

11. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful under UK law.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be published on this page.

13. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Five Star Catering
Email: shahid_khan0344@yahoo.com
Telephone: 01922 622237