Privacy Policy

Last updated: 29/09/2026

At Five Star Catering, we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order with us.

This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.

1. Information We Collect

When you contact us or place an order, we may collect information such as:

  • Your name
  • Telephone number
  • Email address
  • Order details
  • Collection date and time
  • Any specific dietary or catering requirements you choose to provide
  • Payment and transaction information where applicable

We only collect information that is reasonably necessary to provide our catering services and manage your order.

2. How We Use Your Information

We may use your information to:

  • Process and manage your order
  • Confirm your collection date and time
  • Contact you regarding your order
  • Respond to enquiries
  • Process payments and refunds where applicable
  • Provide customer support
  • Maintain appropriate business and financial records
  • Comply with legal and regulatory requirements

We will not use your personal information for marketing purposes unless we have a lawful basis to do so.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

Where necessary, information may be shared with trusted service providers who help us operate our business, such as website hosting, payment processing, booking or communication services.

These providers will only receive information necessary for them to provide their services.

4. Payment Information

Where payments are processed through a third-party payment provider, your payment information may be handled directly by that provider in accordance with their own privacy and security policies.

Five Star Catering does not knowingly store complete card details on our website.

5. How We Protect Your Information

We take reasonable steps to protect the personal information we hold against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, dealing with enquiries, maintaining business records and meeting legal or accounting requirements.

7. Your Rights

Under UK data protection law, you may have rights including:

  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of information in certain circumstances
  • The right to object to certain uses of your information
  • The right to request restriction of processing in certain circumstances

To exercise your rights or ask any privacy-related question, please contact us using the details provided on our website.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better experience.

You can control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Five Star Catering
Email: shahid_khan0344@yahoo.com
Telephone: 01922 622237